Victoria Whang | Product Designer
Victoria Whang | Product Designer
CF Chatbot - UX/UI Designer

CF Chatbot

Mobile UI/UX

CF Chatbot - UX/UI Designer

CF Chatbot - UX/UI Designer

Personal shopper chatbot for Cadillac Fairview shopping centres across Canada.

Mind Map

Mind Map

We used Coggle.it to brainstorm all of the elements of what we wanted to design for mobile. We delved into the CF brand, their competitors, what they might want from an app, what kinds of functions they might be looking for, what would enhance their customer's shopping experience, and what challenges we might face.

App Idea

We intended for the app to have direct access to every CF store's inventory database. We also imagined how artificial intelligence might function on our app. To be clear, this project was completed to delve into the user interaction design aspect only.

User flow

User flow

This poster begins with the CF logo splash screen then crossfades to the chat interface.

The user is able to converse with Kirk who makes suggestions based on what the user says he/she is looking for. Eventually, the AI will be able to adapt to user specifications, accumulated shopping list, and even suggests things they might like, without being asked to specifically look for it.

Screens

Screens

This is what the main screens would look like for a user in the app. While conversing with Kirk, his suggestions would appear in clickable cards that lightbox to a larger card. You could also create a list of liked items as you are shopping through the mall just by scanning the barcode of the items.

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